Our Mission here is to produce and supply hygenic quality products efficiently to our customers through a team work of highly skilled and motivated staff. Read more
We are delighted to inform you that we have a 50 Metric tons per day Vegetable oil Refinery from Desmet of Belgium to refine crude Palm Kernel produced by the company and also to bleach and deodorise palm oil. See PictureVegetable Refinery Read more
QUALITY PARAMETERS
At FTN Cocoa Processors Plc, we are committed to quality
in everything we do.
Producing cocoa products people love, demands quality
within all of our products, and actions, from sourcing,
manufacturing and food safety to marketing, logistics
and first rate customer service.
Active management of quality is vital to ensure the
integrity of our products, the creation of value for our
shareholders, the strengthening of the bond and the
partnership we have with our customers.
This policy reaffirms our commitment to quality and food
safety through the application of rigorous standards
within our business and the wider environment in which
we operate.
OUR QUALITY STATEMENT
We will:
1. Market high quality, superior value products that
consistently meet our specifications and comply with
local regulatory requirements, while continuously
improving and exceeding our customers’ expectations.
2. Guarantee that our customers come first by actively
listening and understanding their quality and value
expectations at the points of purchase and usage.
3. Ensure that any representation of our company image,
including our products and trademarks, meet approved
standards, reinforce our commitment to quality and
safeguard the reputation of FTN.
4. Maintain a “right first time” culture that
consistently embraces quality and food safety, where
everyone understands their responsibilities and
accountabilities.
5. Operate audited quality management systems that
continually improve processes to deliver this policy and
our standards.
6. Assign clear management accountability for setting
and meeting measurable goals and targets for quality and
food safety.
7. Work with our supply chain and business partners to
ensure compliance with our quality policy and systems,
Ensuring quality throughout our supply chain.
8. Place continuous improvement at the heart of our
performance enabling us to deliver superior products and
service to our customers
9. Create a passion for quality where success and
achievement are communicated, recognized and celebrated
10. Review and update this policy ensuring it continues
to reflect our values and the expectations of consumers.